Digital Transition FAQs

As of January 25, 2022, The Garden Island is offering subscriber exclusive content. This will help us bring you more engaging stories to read.

Current Print subscriber? Simply activate your Digital account and log in for complete access to everything on thegardenisland.com. If you set up a Digital account prior to Jan. 4, 2022, you must reactivate your account.

Not a subscriber yet? Click here to subscribe to the The Garden Island. A Digital account is included with your Print subscription and will give you full access to the website and Print Replica.

If you have any questions, please see our FAQs below, email us at customerservice@thegardenisland.com, or call us at (808) 245-0433.

Why do I need an account to read stories on the The Garden Island website and app?

The Garden Island joins a growing number of small and large newspaper companies across the country, including the New York Times, that have taken this step. A recent University of Missouri survey found that at the papers in the United States that don't charge for online news content, only 15 percent had no plans to charge.

As with other papers that have begun charging, we view this move as an investment in the future so that we can continue our journalistic mission of offering a credible report of news, information and opinion. The revenue from digital subscriptions will contribute to a continuing investment in journalists and technology.

What is a Free account?

A Free account will give you access to 7 premium stories per month on thegardenisland.com and on the mobile app. The Print Replica (e-edition) is not available for Free accounts. You can sign up for a Free account by clicking here.

My Free account expired. How can I continue reading subscriber exclusive content?

A Free account provides you with 7 premium stories to read each month on thegardenisland.com and on the mobile app. The 7 stories will reset at the beginning of the next month. You can also subscribe to receive unlimited access.

Where can I subscribe to The Garden Island?

Click here to subscribe to The Garden Island. A Digital account is included with your Print subscription and will give you full access to the website and Print Replica.

Where is my The Garden Island Sunday edition printed newspaper?

The Sunday printed newspaper is now exclusively available as a Print Replica, a page-by-page digital replica of the day's newspaper that can be viewed on your computer, tablet, mobile phone and some eReaders. The Sunday paper will no longer be printed. Simply activate your Digital account and log in for complete access to everything on thegardenisland.com.

Is a Digital account included with my The Garden Island Print subscription?

Your Print subscription includes unlimited digital access to thegardenisland.com, the mobile app and a page-by-page Print Replica of the day's newspaper that can be viewed on your computer, tablet, mobile phone and some eReaders. If you already have a Print subscription, simply activate your Digital account and log in for complete access to everything on thegardenisland.com.

If you set up a Digital account prior to Jan. 4, 2022, you must reactivate your account.

I'm already a Print subscriber. How can I activate my Digital account?

Activate your Digital account by clicking here. If you set up a Digital account prior to Jan. 4, 2022, you must reactivate your account.

How do I log in to my account?

On desktop computers, you can find the Log In link in the top-right corner of the website. On a mobile device, click on the menu icon and click on Log In. Or click here to log in.

I'm having trouble logging in. What can I do?

Try resetting your password. If you use the email address for The Garden Island to access Hawaii Tribune-Herald or West Hawaii Today, your password update will apply there, as well.

I am subscribed to multiple publications (The Garden Island, Hawaii Tribune-Herald, West Hawaii Today). How do I log in to my accounts?

If you are subscribed to multiple publications and you use the same email across all accounts, then you can use the same password for all accounts. If you subscribed using different emails, please use the password you set when you subscribed for that particular publication.

How do I comment on stories?

You must be logged in to thegardenisland.com to view the comments. Then, create an account in Disqus using your email address or a social media account.

My question was not answered here. How can I get more information?

Call (808) 245-0433 from Monday to Friday, 5:30 a.m. to 5:30 p.m. and weekends, 6:30 a.m. to 10:00 a.m. You can also email Customer Service at customerservice@thegardenisland.com.