O‘AHU — Hawaiian Airlines introduced the ultimate in customer service convenience, “Hele on Web Check-In” via the Internet at http://www.hawaiianair.com. “No more waiting in line,” said Mark Dunkerley, Hawaiian’s president and chief operating officer. “It doesn’t get any easier than
O‘AHU — Hawaiian Airlines introduced the ultimate in customer service convenience, “Hele on Web Check-In” via the Internet at http://www.hawaiianair.com.
“No more waiting in line,” said Mark Dunkerley, Hawaiian’s president and chief operating officer. “It doesn’t get any easier than this. The next step is beaming our customers aboard.”
Once on Hawaiian’s web site, customers can book, ticket and check themselves in for any transpacific or inter-island flight from home or the office at their leisure or at least 90 minutes and up to 24 hours before departure.
Hele On Web Check-In typically takes less than two minutes. Users find the new service prominently displayed on the web site home page.
Once they enter their flight confirmation code, Hawaiian Miles membership number or the number of their credit card used to purchase their ticket for authentication, the system automatically displays the customers’ itinerary.
If no changes are needed, a click on the “Print Boarding Pass” button completes the process by printing boarding passes and a receipt on a regular paper from any standard PC printer.
Hele On Web Check-in also offers customers the ability to change their seat selection and complete round-trip check-ins if the return flight takes place within 24 hours, an especially useful feature for travelers making same-day or overnight inter-island visits. It also allows travelers to change their reservations on inter-island flights depending on the airfare.
Upon arrival at the airport, web-checked customers without luggage proceed directly to their boarding gate.
Passengers with luggage drop it off at ticket counter positions that are designated for Hele On customers and then proceed to their gate.
An online demonstration of the new service and its features is available on Hawaiian’s web site to help instruct customers about its use.
Hawaiian’s customers without Internet access can also quickly and easily check in at the airport using the airline’s automated, self service “Hele on Check-In” terminals. Hawaiian installed the time-saving terminals earlier this year at Hawaii’s five largest airports including the Lihue Airport.
Using the “Hele on Check-In” terminals, customers can check in up to six hours before departure, view the aircraft’s seating map and change seats if necessary and alter their departure schedule to leave on an earlier or later flight, if available.
In addition, Hawaiian has significantly enhanced its web site to offer personalized online booking, featuring a one-step booking process and special online airfare offers for members of HawaiianMiles, Hawaiian’s frequent flyer program. Members are able to store companion and credit card information allowing online reservations to be completed in seconds without having to type a single entry.
“We’re finding that once customers try our online services, they’re hooked. It’s hassle-free air travel,” Dunkerley said.
