LIHU‘E — The Kaua‘i Bus is inviting all island-wide residents to participate in this year’s National Rural Transit Day survey.
On Tuesday July, 16 The Kaua’i Bus will be collaborating with National Rural Transit Day to take the pledge and commit to the importance of understanding both passengers and staff.
The focus is aimed to better understand every individual that relies on public transportation.
When staff members take the Rural Transit Day pledge, they are committing and focused on the importance in understanding the needs of passengers and providing them with equal, respectful and helpful service, and involving them in service planning.
“After completing our Kaua‘i Bus team training in April this year, we have committed to building up our associates by enhancing customer service training, de-escalating conflict, and ensuring the safety of our drivers and riders,” said Transportation Agency Executive Celia Mahikoa.
When passengers participate in the Rural Transit Day pledge they are committed and focused to better help understand riders needs and better shape the future of the Garden Islands transit services.
The survey will be available in-person on all routes island-wide on Tuesday July, 16. The survey will also be available online at www.kauai.gov/transportation.
“We want to ensure that future operational changes meet the needs and wants of our riders,” Mahikoa said. “Your feedback is invaluable in shaping the services we provide. Please help us recognize Rural Transit Day and let your voice be heard.”
Below is an example of what agencies are doing as part of an effort to improve customer service and what they are recognizing in their pledge.
On Rural Transit Day (July 16) and every day throughout the year, I/we pledge to:
• Understand the unique needs of rural passengers and plan services to meet those needs. Provide all passengers with helpful, courteous and respectful customer service.
• Deliver equal service to all passengers, regardless of age, background, abilities, income or gender.
• Coordinate with community organizations to provide transportation to as many destinations as possible.
• Involve passengers, community stakeholders and elected officials in service planning.
• Assure that vehicles and facilities are safe, clean, well-maintained and comfortable.
• Invest in training and education that keep staff current, knowledgeable and skilled. Contribute to an organizational culture where staff are motivated and successful. Have a plan for potential emergencies and disasters and communicate that plan to all stakeholders.
• Keep up with and invest in new technologies and funding opportunities to continually improve services.
To view all bus schedules, visit www.kauai.gov/BusSchedules. For more information on The Kaua‘i Bus, call 808-246-8110 or visit the Transportation Agency’s website at www.kauai.gov/ transportation.
If anyone needs an auxiliary aid/service or other accommodation due to a disability, please call Gerald Nakamura at 808-246-8131 as soon as possible. Requests made as early as possible will allow adequate time to fulfill your request.
