LIHUE — Kauai Island Utility Cooperative received calls Friday from members saying they were telephoned by a man identifying himself as a representative from KIUC who demanded payment immediately. KIUC wants members to know they do not initiate calls to
LIHUE — Kauai Island Utility Cooperative received calls Friday from members saying they were telephoned by a man identifying himself as a representative from KIUC who demanded payment immediately.
KIUC wants members to know they do not initiate calls to customers about late bills. Similar incidents were reported to KIUC in January and April, a cooperative spokesperson said.
Never provide personal, confidential or financial information to anyone when responding to unsolicited phone calls or e-mails. If unsure whether or not a call is legitimate, ask for the caller’s name, phone number and company name, and tell them you’ll call them back after verifying their information. Report it to the police.
KIUC offers SmartHub to customers. SmartHub provides online account information, and members can sign up at kiuc.smarthub.coop to access KIUC’s self-service site.
For information on bill status, SmartHub or any other information, call KIUC at 246-4300.
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Jessica Else, The Garden Island
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